Privacy policy

This privacy policy explains how Without A Hitch Interiors collects, uses and protects personal information when you browse our website, contact us, submit a review or work with our interior design studio.

Information we collect

We may receive information you choose to provide, such as your name, email address, phone number, project location, service interest, budget, consultation preferences, project brief and message. If you submit a review, we may also receive your display name, location, rating, review text and optional email address.

Our website may also collect limited technical information, such as browser type, device information, approximate usage data and security logs needed to keep the website reliable and safe.

How we use information

We use information to respond to enquiries, prepare consultations and quotations, provide design and installation services, arrange deliveries, manage customer relationships, publish approved testimonials and improve the website. We may also use information to prevent spam, fraud, unauthorised access and other misuse of our forms or systems.

When information is shared

We do not sell personal information. We may share relevant information with trusted suppliers, craftspeople, delivery partners, installation teams, hosting providers or professional advisers when it is necessary to deliver a requested service or operate the website. We only share what is reasonably needed for that purpose and expect service providers to handle it responsibly.

Reviews, images and public content

Review submissions are checked by our team before publication. We publish only the information intended for public display, such as an approved display name, location and review text. Do not submit private information in a review that you do not want to appear publicly.

If you provide photographs or other materials for a project, we use them only as agreed with you. Please tell us if you do not want project images or testimonials used in our portfolio, marketing or social media.

Cookies and external services

The website may use essential session technologies so forms, security checks and administration features work correctly. We may also link to external services such as Google Maps, WhatsApp and social media platforms. Those services have their own privacy practices and policies, which apply when you use their features.

Storage, retention and security

We keep information only for as long as it is reasonably needed for the purpose collected, to provide services, maintain business records, resolve disputes or meet legal and security requirements. We use access controls and reasonable technical and organisational safeguards, although no online system can guarantee absolute security.

Your choices and questions

You may ask us to correct inaccurate information, explain how your information is used or request deletion where we are not required to retain it. To ask a privacy question, use our contact page or write to info [at] withoutahitchinteriors [dot] com. We may need to verify your identity before completing a request.

Policy updates

We may update this policy when our services, website or legal obligations change. The updated version will be published on this page with a revised date.